Inspect the Vehicle
The process begins with the vehicle, not an assumption based on a photograph or storm report. Under professional reflection lighting, Peak Country reviews the hood, roof, rails, fenders, doors, quarter panels, deck lid or liftgate, and other relevant areas. Paint condition, prior repairs, trim, glass, and visible non-hail damage are noted so the discussion starts with a clear picture of the vehicle.
Determine PDR Repairability
Each affected panel is evaluated for dent depth, location, metal stretch, body-line involvement, panel material, paint condition, and access. Paintless dent repair may be appropriate when the finish is intact and the metal can be worked safely. Cracked paint, severe stretching, structural conditions, previous bodywork, or inaccessible damage may lead to a conventional repair recommendation.
Document the Damage
The visible dent pattern and relevant vehicle details are documented to support an understandable repair scope. For an insurance hail repair, photographs, dent counts, affected panels, and necessary operations may also support the claim process. Weather information can add context, but a nearby report does not establish damage to a specific vehicle.
Explain the Repair Options
Peak Country explains which panels appear suitable for PDR, what access or approved disassembly may be required, and where limitations exist. When another repair method better fits part of the damage, that should be stated plainly. Scheduling, mobile working conditions, known parts or trim needs, and realistic expectations are discussed before repair begins.
Perform the Paintless Dent Repair
The technician uses reflection lighting and specialized tools to reshape suitable metal gradually. Depending on the panel, the repair may use controlled pressure from behind, exterior glue-pull techniques, or a combination. The approach changes with the dent and the panel’s response; the goal is controlled improvement while preserving factory paint when appropriate.
Reassemble and Quality Check
Components handled for approved access are returned carefully, with attention to applicable clips, fasteners, connections, trim fit, and the surrounding area. The repaired panels are reviewed under useful lighting from multiple angles. This stage checks the work against the agreed scope and the realistic expectations established during inspection.
Review the Completed Repair
Peak Country reviews the completed work with the vehicle owner, including any known limitation or area that required a different approach. Questions about the repair, handled components, and relevant care can be addressed before the vehicle is returned. Clear communication at completion is part of the same technician-led process that began with the inspection.